Right to exchange/return goods

Goods may be returned if:
● the product and its components have retained their original appearance: no mechanical damage, scratches or scuffs, and for goods in single-use blister packaging — if the packaging has not been opened
● no changes have been made to the software of electronic goods;
● the product is complete and the integrity of the packaging has not been broken;
● all tags, seals and factory markings have been preserved.
Returning goods to the online store https://mpb.kh.ua is carried out at the buyer’s expense. The consumer has the right to exchange goods of proper quality within 14 days, not counting the day of purchase, unless the seller has announced a different period.

A non-food item of proper quality can be exchanged for another, similar one if:

1. the item has not been used;

2. the item’s original appearance, consumer properties, seals, tags, etc. have been preserved;

3. the payment document the consumer received together with the item has been kept;

If a similar item is not available for replacement, the buyer may be offered the following options:

1. wait until the required item is back in stock;

2. choose any other item at the same price or with a recalculation of the cost.

3. get a refund of the money paid for the item. The calculation is based on the cost of the item at the time of purchase.

An item can be returned within 14 days after purchase; the date of purchase is not counted.
The buyer must draw up a claim addressed to the seller — the owner of the online store — requesting the return of the item with the relevant reasoning. A document confirming the purchase must be attached to the claim; this may be a receipt/invoice/payment confirmation.

The claim can be sent to the online store by letter with delivery notification or by e-mail to mpb.kh.ua@gmail.com
After receiving such a notification, the online store will review the claim. If the buyer’s demands are lawful, the seller must refund the money and will do so within 30 days from the date the claim was received.

Refund terms and conditions
Once we have received the returned item and checked its condition, we will refund the amount paid by the buyer for the item within 5 banking days.
The compensation amount equals the cost of the returned item on the day of purchase, less compensation for the store’s expenses related to transferring the funds to the buyer via the chosen payment method (3-5%).